What is VoIP?

VoIP stands for "Voice over IP" or "Voice over Internet Protocol." It uses the Internet and data networks to send and receive calls and faxes. Because it uses your existing high-speed Internet connection, it offers great savings on long distance and international calls.

What is Callika network?

Callika is a local and long distance calling service provided through our network that uses the latest technology to combine voice and internet networks to provide quality, reliable and cost-effective inbound and outbound long distance calling solutions. You can use your regular phone or cell phone as well as Callika's soft phone to use all of its services.

What is a caller-id?

Caller-id is an unique number that is provided to you at sign-up. Through it, other Callika members can call you directly on your phone that attached to phone adaptor or soft phone (if it is running)for FREE!

Will Callika save me money?

Yes. Individuals and corporations with moderate to large long distance or international call usage can enjoy significant savings, depending on call volume – 20%, 30%, or 60% or more.

How do I use Callika soft phone?

The soft phone is an application that runs only on Microsoft Windows platform. It is an application ('.exe' file) that can be downloaded from www.callika.com ,in order to run it, you will need a headset with a microphone.

How do I access my Callika voice mail?

By dialling *98 from your IP phone or You can access your voice mail messages online by logging into your Callika account and navigating to the Voice Mail section. There you have the option to download and listen to all received voice mail messages. Voice mail messages are downloadable as .wav file and could be played with any media software supporting that format.

When calling other parties, do they also need Callika or another VoIP service?

No. Using Callika, you can connect to parties using any telephone technology.

Do I need my computer running in order to receive calls?

It depends. If you are using the Callika soft phone  your computer must be running in order to receive calls. If your computer is not on or you are unavailable, the call will be directed to your Voice mail  If you are using a device that works without a computer such as an IP phone or a telephone adapter, calls will be directed to that device; unanswered calls will be directed to your Voice mail.

Can I use Callika from anywhere in the world?

Yes, your Callika account provides you with complete portability. You can access Callika from anywhere in the world using Callika’s soft phone or a phone adapter. To access Callika’s soft phone, simply log into your account and press the phone icon. The soft phone automatically installs. To use a phone adapter, just plug it into any high-speed Internet connection and place calls.

Will the Callika service interfere with my DSL or cable modem data connection?

The Callika service routes your incoming and outgoing voice calls right alongside the data being sent to or from your computer. Thus, you can make and receive calls while you use your computer to access the Internet. Callika uses advanced audio compression techniques to minimize the data traffic caused by voice calls and maximize the bandwidth available for your other Internet traffic.

What are Service Numbers?

Callika uses two types of service numbers - private and public. A Private Service Number is generated when you subscribe for any of Callika's services. That number is associated with a specific service and uniquely identifies both the service and the subscriber. Private Service Numbers are directly accessible from and within Callika network only, i.e. you and your friends who subscribe to Callika service can dial a private service number which is like 020 xxx xxxx. These numbers are accessible only whit in Callika network. A Public Service Number is an actual telephone number that can be dialled from any phone. You need a public service number if you want to receive call from any landlines or mobile any where in the world.

How can I get a Private Service Number?

To get a Private Service Number simply subscribe for any of Callika's services and such number will be provided. To subscribe, go to Sign in page and log in to your account. Select the Control Centre page, check the check-box corresponding to a service of your choice and press the Update Services button. The page will refresh and you will see the assigned private service number next to the selected service.

How can I get a Public Service Number?

To get a Public Service Number, go to login page and log in to your account. Select the Control Centre page, click on the Request Service Numbers button, and choose your desired countries from drop down menu, the page will refresh and you will see states and cities in selected county. Now choose your area code if applicable, your Public Service Number in the upper right part of the page. Please note that Public Service Numbers are not free - you have to pay a monthly fee for keeping them. see Public Service Number.

How can I release a Public Service Number?

To release a Public Service Number, go to Your account and log in to your account. Select the Control Centre page, click on the Request Service Numbers button, and click on the Release Number button corresponding to the Public Service Number that you wish to release. The page will refresh and the Public Service Number will be released.

What if I forget my Callika service number?

Your Callika service number is displayed on your account page at Your account. Simply go to the web site and log into your account.

Is there a difference between using DSL or Cable modem when using Callika? Which one do you recommend to use?

Both DSL and cable modems provide sufficient bandwidth to support the Callika service.

Do I need a fixed / static IP to use Callika?

No, you do not need a static IP address to enjoy the advantages of Callika. Callika is designed to work in a dynamic address (DHCP) environment, such as that available with most home gateway routers.

Does the person I call have to use Callika?

No, with Callika you can call any phone number that you can call with a traditional phone. Calls to regular phones are charged on a per minute basis while those to other Callika users are free.

Can I assign a static IP address to the telephone adapter?

Yes, but device is configured to obtain an IP address via DHCP automatically.

Is there an annual contract?

No, there is no term-commitment. You may cancel your service at any time. see Term of use.

Can I receive collect calls?

No, you cannot receive collect calls using Callika.

How do you bill calls to regular phones?

We bill calls on a per minute basis, rounding up to the next whole minute. There is no minimum call duration. Check our Low Rates here.

Do I need a computer to use Callika?

Not necessarily. With a telephone adapter you can use many of Callika services directly. You will need a computer however if you intend to use advanced features and to manage your account.

Which telephone adapters are compatible with Callika?

Callika currently supports Linksys PAP2 or generally any SIP adaptor.

Which IP phones can I use with Callika?

Callika currently supports Linksys WIP330 WiFi phone or generally any SIP compatible.

Is my Callika number listed in a phone book?

No, your Callika number(s) will not be listed in a phone book.

How do I make an international call?

Dial 00 + country code + number.i.e. to call a land line in London/UK dial 00 44 208 xxx xxxx 

or you are in US and Canada and use to dial 011 easily follow the same fashion

Dial 011 + country code + number. i.e. to call a land line in London/UK dial 011 44 208 xxx xxxx

Can I use Callika phone during a power outage?

Typically, no. All telephony hardware including high-speed modems (DLS or cable), computers and phone adapters require electricity to operate.

How does the sound quality compare to my current phone?

You'll find the quality is as good, if not better! Because signals are transmitted and received digitally over the Internet, the quality may very well exceed what you're currently getting.

Are calls made through Callika secure?

Yes, all calls are sent securely through Callika's VoIP network.

Where Callika service available?

Callika is a worldwide service. You can subscribe for it and use it from any place connected to the Internet. To use the service with regular phone, please, check for access numbers for your area.

Can I receive calls with Callika?

Yes. You can receive calls from any landline or mobile worldwide if you subscribe to Public Phone Number. Or you can receive calls within Callika network from other Callika user. Callika offers a voice mail service, where you can receive calls if you are not available when called.

How do I receive phone calls with my Callika service?

To reach you, the calling party will simply dial your caller id (Public Service Number)and if your phone adaptor is connected to Internet or your Callika soft phone is running, the soft phone rings, you pick it up and start talking.

Is there an activation fee?

Yes. see Products.

What is the minimum subscription term period?

One month.

How are payments done?

To use a Callika service, you will have to first subscribe for it using the Control Centre page. Next you will have to pay the fee for the selected services for one month in advance. The services use "prepaid" plan model of payment.

How do I sign up for Callika?

You can sign up online.

What payment methods are available?

Callika accepts credit card payments from Visa, Master Card.

Do I need a PIN and a password?

When you sign up, you will be asked for your preferred username and password. If this username is available, we will create your account with this username and password. Upon sign up, a PIN number (your Privet Service Number)will be provided. It can be used to log into the web site as well as make phone calls.

How do I check my account balance?

Once you login into the Callika web site, you are immediately served information about your account balance and call activities.

Can I use Callika soft phone if my computer is behind a firewall?

If you have a router with firewall installed to connect to the Internet or if you using the service in a corporate environment, Callika provides a NAT traversal feature that allows you to use the soft phone in such environments.

What connections will Callika work with?

Callika is compatible with Internet services such as Dial-up 56Kbits/sec, DSL, or Cable.

Do you have a support phone number?

The best way to get your question answered or problem solved is to email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. If a phone call is necessary, one of our customer service representatives will contact you.